Management Team

Louis Summe

Co-Founder & Chief Executive Officer
Louis Summe, who joined LiveVox in October 1999, has spent over 15 years creating and building technology based communication services. Before joining the Company, Mr. Summe served as the Vice President of Business Development and Product Management for Physicians’ Online (POL), the leading online service for physicians with over 200,000 physician members. Mr. Summe was instrumental in selling POL to Mediconsult – now part of WebMD (Nasdaq: HLTH) for $200 million. Prior to joining POL, Mr. Summe held Marketing, Product Development & Business Development positions at Merck-Medco. His accomplishments include physician and patient communication programs for Pfizer and Merck, which enrolled over 10,000 physicians, 3.5 million patients and generated $50 million in annual revenues. Prior to Merck-Medco, Mr. Summe was a Systems Engineer at EDS. Mr. Summe holds an M.B.A. with honors from Columbia University and a B.A. in Physics from Xavier University.

 

Larry Siegel

Co-Founder and Executive Vice President of Product Management
Mr. Siegel joined LiveVox in February of 2000. Before joining the Company, Mr. Siegel spent three years with North Shore LIJ Health System (includes 13 hospitals, 75 ambulatory care centers and over 6,000 physicians) developing their physician networks. As Director of Physician Network Development, Mr. Siegel purchased 6 practices (30 MDs), 4 medical buildings and actively managed the resulting $35 million in revenues. In addition, he developed the hospital’s first risk contract. Prior to joining North Shore, Mr. Siegel held product management and marketing positions at Vision Sciences where he led the launch of their disposable endoscopic sheaths including Ent EndoSheath® and Sigmoidoscope®.Mr. Siegel holds an M.B.A. from Columbia University and a B.A. in Economics from Skidmore College.

 

Dusty Whitesell

Chief Evangelist

Dusty Whitesell is an accomplished accounts receivable management executive with 20+ years of experience covering all aspects of outsourced creditor-servicing, specializing in contact center operations. Mr. Whitesell was most recently COO of Sentry Credit, a Seattle-based BPO, where he was responsible for driving contact strategies and operations across the entire organization. Prior to Sentry, Dusty held executive positions at Asset Management Outsourcing and Outsourcing Solutions Inc. Currently, Mr. Whitesell is the Chief Evangelist at LiveVox where he is helping leverage his extensive industry and operations knowledge to direct the development and adoption of cloud solutions for BPO.  Mr. Whitesell holds a B.S. degree in Finance from Arizona State University.


Erik Fowler

Executive Vice President of Worldwide Sales

Erik Fowler brings extensive sales and management experience to Livevox where he is charged with driving the company’s growth.  He has over 10 years of experience in the Cloud Contact center space.  Prior to joining Livevox, Mr. Fowler was Vice President of Major Accounts at SoundBite (Genesys).  During his 5 year tenure he helped the company grow from $2MM in FY03 to $39MM in FY07, culminating in an IPO in November 2007. Mr. Fowler has also held senior sales management roles at The CCS Companies, Parametric Technology Corporation (PTC) and The Pentagon Corporation.  Mr. Fowler holds a BA degree in Political Science from Virginia Tech.  Mr. Fowler also spent seven years as a Naval Officer, most recently stationed on an AEGIS Cruiser, the USS Lake Erie (CG 70).


 

Randy Nelson

Vice President, Tech Ops

Prior to joining LiveVox, Randy Nelson lead Wal-Mart.com as VP of Web Operations where he was responsible for supporting the infastructure for Walmart E-Commerce platforms which include SiteOps, Systems Engineering, Systems Administration, Release, Database, SAN, Enterprise Systems Monitoring, Network, Windows Engineering, Data Architechture, Help Desk, and Security. Nelson began his career at Wal-Mart in April 2006 as a Senior Manager, Vendor relations, for the Walmart.com engineering team.  In 2009, Randy was promoted to Sr. Director and assumed responsibility for the entire Web Operations department at Wal-Mart which covered all infrastructure teams and the help desk. Under Randy’s direction the Wal-Mart WebOps team completed their most successful holiday season meeting goals for zero downtime on Thanksgiving, Black Friday, and Cyber Monday.

Randy also spent 15 years working in the Computer Operations division of Fritz companies managing their data center infrastructure.  When Fritz was acquired by UPS in 2000 Randy spent 5 years managing the west coast data center infrastructure for UPS prior to integrating all the former Fritz applications into UPS facilities in order to close 4 data centers by the end of 2005.

 



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