Co-Founder & Chief Executive Officer
Co-Founder and Executive Vice President of Product Management
Dusty Whitesell is an accomplished accounts receivable management executive with 20+ years of experience covering all aspects of outsourced creditor-servicing, specializing in contact center operations. Mr. Whitesell was most recently COO of Sentry Credit, a Seattle-based BPO, where he was responsible for driving contact strategies and operations across the entire organization. Prior to Sentry, Dusty held executive positions at Asset Management Outsourcing and Outsourcing Solutions Inc. Currently, Mr. Whitesell is the Chief Evangelist at LiveVox where he is helping leverage his extensive industry and operations knowledge to direct the development and adoption of cloud solutions for BPO. Mr. Whitesell holds a B.S. degree in Finance from Arizona State University.
Executive Vice President of Worldwide Sales
Erik Fowler brings extensive sales and management experience to Livevox where he is charged with driving the company’s growth. He has over 10 years of experience in the Cloud Contact center space. Prior to joining Livevox, Mr. Fowler was Vice President of Major Accounts at SoundBite (Genesys). During his 5 year tenure he helped the company grow from $2MM in FY03 to $39MM in FY07, culminating in an IPO in November 2007. Mr. Fowler has also held senior sales management roles at The CCS Companies, Parametric Technology Corporation (PTC) and The Pentagon Corporation. Mr. Fowler holds a BA degree in Political Science from Virginia Tech. Mr. Fowler also spent seven years as a Naval Officer, most recently stationed on an AEGIS Cruiser, the USS Lake Erie (CG 70).
Vice President, Tech Ops
Prior to joining LiveVox, Randy Nelson lead Wal-Mart.com as VP of Web Operations where he was responsible for supporting the infastructure for Walmart E-Commerce platforms which include SiteOps, Systems Engineering, Systems Administration, Release, Database, SAN, Enterprise Systems Monitoring, Network, Windows Engineering, Data Architechture, Help Desk, and Security. Nelson began his career at Wal-Mart in April 2006 as a Senior Manager, Vendor relations, for the Walmart.com engineering team. In 2009, Randy was promoted to Sr. Director and assumed responsibility for the entire Web Operations department at Wal-Mart which covered all infrastructure teams and the help desk. Under Randy’s direction the Wal-Mart WebOps team completed their most successful holiday season meeting goals for zero downtime on Thanksgiving, Black Friday, and Cyber Monday.
Randy also spent 15 years working in the Computer Operations division of Fritz companies managing their data center infrastructure. When Fritz was acquired by UPS in 2000 Randy spent 5 years managing the west coast data center infrastructure for UPS prior to integrating all the former Fritz applications into UPS facilities in order to close 4 data centers by the end of 2005.