PBX

LiveVox has fully integrated Cloud PBX functionality into its contact center application suite.

Truly unique in the call center space, the LiveVox Cloud PBX offers the same high rate of reliability and high scalability that is light years ahead of what contact centers are able to achieve with other site premised or hosted PBX options.

Benefits:

  • Highly scalable, fully redundant Cloud PBX functionality pre-integrated into the LiveVox ACD, IVR, call recording and business analytics applications
  • Eliminate multiple hardware installs for the multi-site contact center
  • Network-based design built for contact center agents and mobile back office regardless of location

Features:

  • Simplified network topology through Cloud Based Switching
  • Centralized management of agents and back office
  • Advanced and improved call routing, transfer speeds and screen pops
  • Advanced PBX features (e.g. auto-attendant, voicemail, etc) that outdistance competing network-based products
  • Multi-channel communication approaches enabled through cloud integration
  • Full mobile access for back office
  • Supports LiveVox Communicator, other soft phones orĀ  hard phones


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