Effective use of call center data is the key to driving strategy and boosting performance.
LiveVox has integrated a series of CRM and business analytics tools into its cloud platform to help our clients maximize the value of their data and improve campaigns.
- Preference tracking for efficient campaigns
- Flexible platform adapts to changing compliance landscape
- Detailed reporting available in real time via web portal
- Account penetration settings
- Compliance Management suite
- Multi-Channel Preference
- Time to Call Preference
- Agent and campaign level productivity stats
- Real-time campaign dashboards