CRM

Effective use of call center data is the key to driving strategy and boosting performance.

LiveVox has integrated a series of CRM and business analytics tools into its cloud platform to help our clients maximize the value of their data and improve campaigns.

Benefits:

  • Preference tracking for efficient campaigns
  • Flexible platform adapts to changing compliance landscape
  • Detailed reporting available in real time via web portal

Features:

  • Account penetration settings
  • Compliance Management suite
  • Multi-Channel Preference
  • Time to Call Preference
  • Agent and campaign level productivity stats
  • Real-time campaign dashboards


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