IVR

LiveVox excels in delivering dynamic, custom IVRs that can be implemented as quickly as your business needs change.

Simplify and speed up the deployment of inbound and outbound IVRs, whether to optimize your contact center with self-service options or for agent-backed campaigns.

Benefits:

  • Rapid script changes and IVR customization
  • Call center efficiencies through self-service options on demand
  • Changes made without professional service charges

Features of the LiveVox IVR:

  • Integrated with LiveVox predictive dialer, ACD, call recording and reporting tools
  • VXML templates for rapid deployment
  • Multi-layer IVR routing options
  • Unlimited PCI compliant payment lines on-demand
  • Multiple voice talents and languages
  • Robust name library for professional messages
  • Right-Party verification applications


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