LiveVox delivers all outbound dialing modes without the limitations of hardware licenses and telephony infrastructure. Develop predictive, preview or manual dialing campaigns on demand to suit a variety of portfolios.
Use robust web-based strategy and management tools to generate the best possible results from your campaigns.
- Pacing that maximizes agent talk time regardless of portfolio
- Contact channels to suit every portfolio type
- Web-based management improves campaign effectiveness
Features of the LiveVox dialing systems:
- Integrated with LiveVox ACD, IVR, call recording and business analytics applications
- Predictive, preview and manual campaigns
- Dynamic preview dialing for wireless treatments
- Account strategy and execution customization via GUI
- Call list management & re-queue methodology
- Campaign-level metrics and business analytics
- GUI-based host system integration