Dialing Systems

predictive dialer

LiveVox delivers all outbound dialing modes without the limitations of hardware licenses and telephony infrastructure. Develop predictive, preview or manual dialing campaigns on demand to suit a variety of portfolios.

Use robust web-based strategy and management tools to generate the best possible results from your campaigns.

Benefits:

  • Pacing that maximizes agent talk time regardless of portfolio
  • Contact channels to suit every portfolio type
  • Web-based management improves campaign effectiveness

Features of the LiveVox dialing systems:

  • Integrated with LiveVox ACD, IVR, call recording and business analytics applications
  • Predictive, preview and manual campaigns
  • Dynamic preview dialing for wireless treatments
  • Account strategy and execution customization via GUI
  • Call list management & re-queue methodology
  • Campaign-level metrics and business analytics
  • GUI-based host system integration


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