LiveVox

Client Results

LiveVox clients include dozens of collection or default managment outbound call centers. Our solutions help them collect more efficiently, reducing cost and enhancing success. Some results are shown below.

Due to some client confidentiality agreements, we cannot provide specifics on all of our clients, but are happy to offer direct references. In the meantime, the following client overviews provide a glimpse into some of our customer examples. Please Contact Us for more information.

Credigy was able to reduce extensive wait times and lengthy call queues, lowering its abandon call rate from 40% of all calls to nearly zero percent. Learn more...

Asset Management Outsourcing ("AMO") improved agent performance and increased collections by 18%. While freeing up valuable IT resource time, AMO was able to reduce operating cost by 15%.
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Per-Se Technologies was able to improve customer service with more efficient agents and a 15% reduction in call duration; they look to double the management of inbound calls by implementing the LiveVox solution in more of their call centers. Learn more...

Using 40 dedicated outbound call agents and a predictive dialer, Company A had an outbound call expense of over $.75 per connected call just for labor. At set volume levels, TeleCollector was able to reduce that cost to below $.35 per connected call. At the same time, Client A used TeleCollector's on-demand capacity to transfer connected calls to their inbound group during slow traffic periods. These calls that were transferred to the inbound group were much more productive, since they had been pre-screened by TeleCollector's Outbound IVR. Today, Company A collects more with 29 fewer agents. The resulting ROI benefit from the reduced expenses and increased effectiveness exceeded 900%.

Company B used a third-party outsourcing firm to make outbound debtor calls for them. Following a brief TeleCollector trial, they replaced the 3rd-party call center with TeleCollector. Client B also used TeleCollector's on-demand capacity to transfer connected calls to their inbound group during slow traffic periods. For the same budget, TeleCollector transferred 12X more accounts into their call centers without an increase in client staffing. The results? A staggering 1000% ROI.

Company C also used a dedicated group of outbound calling agents and a predictive dialer. Following the TeleCollector implementation, they reported that they reached more debtors and increased their debtor promise-to-pay by 300%.