LiveVox - The Industry's First Integrated, Hosted Dialing Solution

Customer Support

Your customers demand a high level of service, with 24-hour access to information and services. Helping you keep your commitment to your customers is what we do best. LiveVox provides a robust, resilient, on-demand platform with virtually unlimited capacity to handle peak call flows, keeping your VoIP Dialer up-and-running 24/7.

Selecting an IP-based, on-demand VoIP Dialer solution from LiveVox means you don't need to worry about many of the support issues associated with premise-based solutions, such as testing and implementing upgrades or bug fixes before being put into production. And unlike traditional hardware and licensed software support programs, LiveVox does not charge an annual support fee.

Our toll-free customer support line is available 24/7 to better assist you. Give us a call at: (888) 477-3448

All LiveVox support services are offered to customers as part of our on-demand VoIP Dialer solution. LiveVox takes care of all the testing, upgrades and systems management for you, freeing your IT staff to concentrate on other priorities in your business.

If you do need assistance, we provide 24 hour access to knowledgeable experts who can quickly troubleshoot and resolve your concerns.

24 hour access to knowledgeable support resources
"800" number access from anywhere in the U.S.
Rapid turnaround times on high priority bug fixes
Electronic access to Frequently Asked Questions (FAQs) and technical bulletins
Optional Email facilities for reporting and tracking issues

There is always a great deal of attention focused on the success of the project as the VoIP Dialer applications are first moved into production. However, as time passes, changes in management, technology and business processes may cause the focus to fade. Further, businesses may not be taking full advantage of new enhancements that become available for their technology platforms. This can lead to a lost opportunity to improve performance and customer satisfaction.

LiveVox offers a Client Success Review (CSR) service as part of our Extended Support Services package. On a semi-annual basis, in conjunction with your operations staff, LiveVox will coordinate a review of your business to assess how effectively you are leveraging VoIP Dialer capabilities in your operation. The goals of the CSR are as follows:

Clarify strategic and operational objectives and update performance metrics as required by changes in the business.
Review your current applications and business processes to determine how well they map to business objectives.
Review new capabilities in the LiveVox VoIP Dialer platform and explore ways to leverage these features to better achieve the stated objectives.
Provide peer-group best practice feedback and recommendations for process and applications improvements.
Develop action plan to execute on target improvements.

This dialogue also allows LiveVox to solicit feedback and ideas, including how the LiveVox VoIP Dialer may be enhanced to meet your current and evolving business needs.

Getting real return on your investment requires continuous improvement. Tuning business processes and applications to capitalize on new opportunities or mitigate new threats is a reality for market leaders. Choose a technology partner who provides the expertise and passion to help your business achieve superior results.