Product Feature Roadmap
Productivity enhancement, campaign management and business intelligence is a mouse click away
LiveVox has developed the market’s premier, feature-rich Hosted VoIP Dialer.
Starting with a clear destination in mind, LiveVox wanted to deliver to clients a robust, easy-to-use productivity enhancement tool that required none of the capital expenditures, upfront investment and complex in-house IT requirements of premised based dialing equipment.
Our goal continues as we are constantly developing additional features, functionality and product upgrades for our clients. View a list of our complete Product Development Roadmap
Follow the links below for detailed descriptions of current and future features of the Hosted VoIP Dialer:
As the first provider to integrate an ACD, which powers the groundbreaking Agent Desktop Feature, LiveVox offers a rich feature set that allow our clients to double or triple agent productivity by securing more Right-Party Contacts than possible with a premise-based dialer. Due to our Integrated ACD, LiveVox provides call pacing and routing, unavailable with traditional, feature limited broadcast products.
LiveVox has delivered tools in a hosted environment to make complex campaign management accessible and user-friendly for supervisors and managers. From uploading and directing campaigns to pacing and routing calls, our web-based management features allow you to quickly and simply execute dialing strategies. We’ve cut the learning curve so you can focus on increasing productivity for your organization.
Business Intelligence & Analytics
Data is the touchstone to business optimization, productivity enhancement and operational efficiency. LiveVox understands the importance of call metrics and results and delivers robust real-time reporting to provide full visibility in overall campaign success, as well as down to the agent level. Data captured by the LiveVox system will allow you to continually refine and improve your campaigns.
As the patent holder for the carrier-grade, Hosted VoIP Dialer, LiveVox is the first to deliver hosted dialing services on secure, private networks that directly access the carrier backbone using a Session Initiation Protocol (SIP) interface. This allows LiveVox to offer unlimited calling capacity, higher quality and lower cost than premised-based dialers or other hosted broadcast products.
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