LiveVox offers the scale, strategy and compliance tools to help credit and collections firms navigate uncertain waters. Cash-strapped consumers, account volume fluctuations and an ever-constricting regulatory environment demand a contact platform that delivers the flexibility, productivity and cost efficiency that the receivables contact center needs to not only survive but thrive.
For the single-site national collection firm to the multi-site, global receivables BPO, LiveVox offers the ability to quickly and easily increase contacts, maximize the value of each contact, and scale call processing in real-time to accommodate any portfolio.
The flexible platform and its integrated applications allow receivables organizations to more rapidly deploy, customize and implement contact technology, while shedding traditional “fixed” costs such as hardware maintenance and telephony infrastructure.
Features and Benefits Include:
- Full suite of contact modes offered on demand with GUI campaign management
- Blending on all stations to better control the most valuable calls
- Skills-based routing simplified to ensure the right accounts are worked by the right agents
- Customizable IVR configuration for rapid campaign adjustments
- Host system integration GUIs
- Carrier and IP/PBX integration delivering cost efficiency, security and QoS
- 100% call recording for compliance, training and client SLAs
- Flexible state-dialing restriction tools for regionalized compliance concerns
- 30-number dialing for skip trace efficiency and other strategy tools
- Unlimited inbound and outbound payment lines
- Granular, real-time reporting, penetration and best-time-to call analytics