Consumer Goods & Services
LiveVox enables consumer product goods and services firms to communicate effectively, efficiently and strategically with their customers.
The LiveVox platform allows for customized inbound and outbound communication campaigns that can be centrally managed and globally routed on-demand, whether the organization utilizes home-based agents, a centralized contact center or multiple brick-and-mortar locations.
Features and Benefits Include:
- Inbound and outbound contact channels on-demand
- IVR customization and deployment via configuration tab
- Global and localized routing customizations via the Global ACD
- Automated appointment reminders
- Call recording and agent monitoring for training purposes