Customer Relationship Management
With the ability to rapidly customize and deploy consumer contact campaigns, LiveVox helps Customer Relationship Management organizations and outsourcers maximize every touch point across the consumer lifecycle. LiveVox empowers clients to not only reach more consumers, more effectively, but also to tailor those communications in a way that addresses the needs of each group.
Business analytics groups and centralized reporting features facilitate better usage of campaign contact data to drive actionable improvements in contact strategies and the bottom line.
The LiveVox platform facilitates implementation across the multi-source, multi-shore contact center environment workgroups, while delivering campaign flexibility and ongoing operational cost efficiency.
- Define parameters to segment accounts across unique campaigns on-demand
- Utilize multiple contact methods to service consumers as needed
- Gain insight on your consumers with in-depth reporting, contact preferences and Best-Time-To-Call tools
- Rapidly launch programs to meet internal goals or client demands
- Centralized management and control over the multi-source, multi-client and multi-campaign environment