Healthcare

LiveVox delivers the solutions that the healthcare industry needs to meet the changes and uncertainty of today’s environment.

Whether managing patient contacts across national hospital chains or through centralized contact centers, LiveVox delivers the on-demand applications and customized routing needed to manage patient touchpoints throughout the revenue cycle—without expensive investments in fixed hardware or telephony.

With an on-demand solution, medical providers have the flexibility to scale patient contacts or provide self-pay avenues, as needed and without upfront costs. The cloud architecture of LiveVox facilitates compliance despite the uncertainty of pending or future regulations.

Features include:

• Channels for self-pay, receivables management or other patient contacts
• Customizable inbound and outbound healthcare IVRs
• Scalable on demand without capital expenses
• Protect patient data for HIPPA compliance
• Compliance tables for GUI-configurable state dialing and Do Not Call Functionality
• Real-time call monitoring and agent coaching