Outsourcing

outsourcing

Global sourcing has matured with multi-shore, multi-source organizations offering increasingly industry-specific services to clients around the world.

LiveVox not only offers the ability to rapidly deploy contact applications across industries, it also offers centralized implementation, management and control to the contact center outsourcing community.

LiveVox provides a path that mitigates the risk of capacity procurement and develops migration paths that can be implemented across disparate host systems, hardware, and carrier environments.

Centralized campaign customization, reporting and call recording, along with rapidly deployable contact strategy tools enable the outsourcing community to service their clients across industries.

Benefits:

  • GUI-based multi-site, multi-shore deployment and control
  • Workgroup and campaign creation on demand without license or capacity restraints
  • Centralized management, monitoring, routing and reporting
  • Global security and compliance simplified
  • Seamless call blending and sub-second warm transfers


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