With industry-specific solutions and expertise, LiveVox improves the effectiveness of consumer contact operations for telecommunications firms in a converging digital market.
Managing large volumes of consumers while offering an increasingly robust product suite requires telecom firms to be nimble enough to deploy customized contact campaigns that enable efficient resolutions. Whether offering self-service opportunities or facilitating inbound and outbound agent contacts, the LiveVox solution delivers the flexibility to reach a broader consumer base while delivering on-demand campaign customization and creating ongoing operational cost efficiency.
- IVR configuration tools for rapid campaign deployment
- Customizable scripts, unlimited branching and multiple voice options for any campaign
- Unlimited inbound and outbound PCI compliant payment lines for self-service campaigns
- Proactive communication tools such as SMS for added contact approaches
- Gain insight on consumer preferences and strategy efficiency with integrated CRM features and in-depth reporting
- Sub-second “warm” transfers for agent-backed campaigns