Telesales contact centers are leveraging the flexibility, scale and real-time data needed to optimize consumer contact campaigns.

The unified platform delivers enterprise-level functionality to increase operation efficiency for the multi-site, multi-shore or home-based agent environments. Features such as the Global ACD and sub-second agent-to-agent transfers are empowering contact centers to increase efficiency without sacrificing quality or control.

Combined with web-based campaign creation and deployment, host system integration tools, and a flexible platform to assist with compliance requirements, telemarketing centers can scale campaigns while simultaneously gaining insight on their target base through real-time analytics.

Features Include:

  • On demand routing and blending across multiple locations
  • Agent-level reporting & consumer preference analytics
  • Integrated call recording and real-time remote monitoring for training and compliance
  • Do-Not-Call and wireless scrubs on demand
  • IVR customization with multiple voice talents and rapid script changes
  • Best time to call analytics
  • Proactive communications blended seamlessly on all stations at no cost

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