Telesales contact centers are leveraging the flexibility, scale and real-time data needed to optimize consumer contact campaigns.
The unified platform delivers enterprise-level functionality to increase operation efficiency for the multi-site, multi-shore or home-based agent environments. Features such as the Global ACD and sub-second agent-to-agent transfers are empowering contact centers to increase efficiency without sacrificing quality or control.
Combined with web-based campaign creation and deployment, host system integration tools, and a flexible platform to assist with compliance requirements, telemarketing centers can scale campaigns while simultaneously gaining insight on their target base through real-time analytics.
- On demand routing and blending across multiple locations
- Agent-level reporting & consumer preference analytics
- Integrated call recording and real-time remote monitoring for training and compliance
- Do-Not-Call and wireless scrubs on demand
- IVR customization with multiple voice talents and rapid script changes
- Best time to call analytics
- Proactive communications blended seamlessly on all stations at no cost