Utilities

utilities

Improve customer communication while lowering operating costs with the LiveVox solution for Energy and Utilities. With LiveVox, you are able to connect with your customers with ease and efficiency.

From systematic messaging, such as account and new programs notifications, or more unpredictable inbound inquiries and wide area alerts, LiveVox matches capacity with demand – freeing you to focus on customer satisfaction or contact strategy.

In addition, LiveVox enables clients to customize the consumer experience with regional routing capabilities, streamlined account and call information, and multi-lingual IVR voice talents.

Benefits:

  • Decrease late payments with systematic account notifications and inbound payment capabilities
  • Execute key service and disaster alerts across national, regional, or local areas
  • Increase awareness with customized program alerts
  • Improve customer experience with regional routing and sub-second transfers
  • Unify consumer account data on a single platform
  • Reach more contacts with multi-lingual voice talents


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