LiveVox Earns Cloud Computing Excellence Award
Cloud contact center provider honored for innovation that improves call center efficiency and productivity
SAN FRANCISCO, January 30, 2012 — LiveVox Inc., the provider of cloud contact center applications, today announced it received a 2011 Cloud Computing Excellence Award from Cloud Computing Magazine, a new publication from Technology Marketing Corporation (TMC), a global, integrated media company focused on call center technology.
This follows LiveVox’s recognition earlier this month as Product of the Year from Customer Interaction Solutions, a leading contact center technology publication.
“LiveVox is pleased that its cloud contact center platform has been honored for excellence by a top call center technology thought leader organization,” said Louis Summe, Chief Executive Officer, LiveVox. “Cloud deployment offers numerous ways to increase productivity and flexibility for contact centers, but vendors must prove how they can improve security and reliability for contact centers, while simplifying compliance management. We are proud to have been recognized for our efforts in accomplishing this.”
LiveVox integrates ACD/PBX, predictive dialer, IVR, call recording, reporting and compliance applications for the contact center into a multi-tenant, PCI-certified platform built on distributed resource pools, redundant data centers and a multicarrier IP/MPLS mesh.
“LiveVox earned a 2011 Cloud Computing Excellence Award because of innovation and excellence, leveraging the latest technology trends to create an enriched user experience,” said Rich Tehrani, Chief Executive Officer, TMC. “The cloud delivery model has fueled a competitive spirit within the vendor, developer, and provider communities that has resulted in a wave of new products, services and applications being introduced at an unprecedented rate.”
Cloud Computing Excellence winners are featured this month in the inaugural issue of Cloud Computing Magazine.
LiveVox provides cloud contact center solutions. The patented, PCI-certified LiveVox platform integrates highly scalable applications such as ACD/PBX, predictive dialer, IVR, call recording & business analytics via a burstable, redundant IP/MPLS mesh. LiveVox is headquartered in San Francisco. For more information, visit www.livevox.com.
Technology Marketing Corporation (TMC) is a global, integrated media company helping clients build communities in print, in person, and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, NGN and InfoTECH Spotlight magazines. TMC is the producer of ITEXPO, the world’s leading B2B communications event. TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries. In addition, TMC runs multiple industry events: 4GWE; Smart Grid Summit; M2M Evolution; Cloud Communications Summit; Social CRM Expo; SIP Tutorial; VIPeering; Business Video Expo; CVx; Digium|Asterisk World; StartupCamp; and MSPAlliance MSPWorld. Visit www.tmcnet.com.