LiveVox Establishes Canadian Data Center to Bring Advanced Cloud Contact Center Capabilities to Market

  • The new Toronto data center enables LiveVox to better service the unique needs of Canadian operations with data securely hosted within Canada
  • This data center offers several advanced security options, including:
    • Encryption-at-rest for all transactional/reporting data, and
    • SRTP (Secure Real-time Transport Protocol) connections to speed and simplify agent deployment over existing networks
  • LiveVox’s expansion into Canada provides the market with some of the most advanced enterprise-grade contact center solutions, including tools to help mitigate compliance risk

San Francisco, November 17, 2014 – LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced it has established a data center in Toronto, Canada leveraging global cloud, hosting and colocation provider, CenturyLink. The new data center will enable Canadian-focused contact centers to leverage LiveVox’s leading cloud solutions, including the ability to achieve greater levels of security in terms of both redundancy and data management.

Commenting on the new center, Randy Nelson, VP of Technical Operations, LiveVox says, “We were able to launch a secure, fully operational cloud-based data center within 8 weeks. The rapid deployment of our Canadian center highlights the maturity of our DevOps methodology and cloud application framework that LiveVox developed to support its growing client base. That deployment timeframe is almost impossible with traditional on-premise approaches. In addition, we provided a unique option for SRTP connections to agents, helping make secure plug-and-play aspirations for contact centers a reality”.

Greater Security: LiveVox’s Class A data center is in Toronto, Canada and operates without single points of failure, providing a high level of redundancy. LiveVox offers clients additional security options such as encryption-at-rest for all transactional/reporting data and SRTP connections over existing data networks.  SRTP (Secure Real-time Transport Protocol) provides a secure location-agnostic, plug-and-play option for contact centers to access LiveVox’s cloud contact center platform via the Internet. Clients can speed and simplify the deployment of agent workstations, avoid purchasing dedicated hardware lines or using MPLS tunneling, while achieving high levels of data security.

Industry-leading Solutions and Insight: In addition to helping contact centers optimize operations with some of the industry’s most advanced contact center solutions, LiveVox also offers deep industry insight with 10+ years in the financial services industry developing leading compliance tools (e.g. 100% call recording, cell phone applications and account penetration settings). LiveVox will showcase these tools and other developments at the upcoming 2014 RMA (Receivables Management Association of Canada) Conference November 19th-20th. To learn more, contact us at info@livevox.com

About LiveVox, Inc.
LiveVox is a leading provider of cloud contact center solutions for enterprise operations. Through a patented PCI-certified cloud platform and redundant IP/MPLS mesh, it delivers true multi-tenant highly scalable and burstable contact center solutions such as ACD, dialer, IVR, centralized call recording, business analytics and compliance suite. LiveVox enables fast deployment of contact center solutions from the cloud, while offering customers full control to manage their day-to-day business requirements in a cost efficient way. For more information, visit livevox.com.

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