LiveVox Partners with CBA to Discuss the Latest Vicarious Liability Trends for Retail Banking Contact Centers

  • LiveVox and the Consumer Banking Association (CBA) have partnered to provide retail banking leaders with a unique opportunity to hear from legal and operational experts as they discuss the latest developments in vicarious liability trends
  • Panelists will also discuss how best practices in vendor risk and audit cost management in other segments can be applied to retail banking consumer contact operations
  • The webinar takes place this Friday, May 20th at 11am PT/ 2pm ET and is available at no cost for CBA members and $95 for non-members. LiveVox is offering a limited number of discount codes; click here to receive one.

SAN FRANCISCO, May 17, 2016 – LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced it has partnered with the CBA to host a panel of legal and operations experts as they discuss the unique impacts and approaches to vicarious liability for retail banking consumer contact centers. The webinar takes place this Friday, May 20th at 11am PT/ 2pm ET and features renown CFPB/TCPA attorney David Kaminski of Carlson and Messer, LiveVox General Counsel Mark Mallah, and 20 plus year operation veteran and LiveVox Chief Evangelist, Dusty Whitesell.

To register click here

The benefit of leveraging outsourced vendors to manage consumer contacts continues to be offset by the risk of direct or vicarious liability for the outsourced vendors’ actions. In an attempt to reduce liability, many creditors are incurring rapidly rising audit resource costs as they search for ways to exert control and gain insight into the numerous agencies that represent their brand.

On the webinar topic Dusty Whitesell, Chief Evangelist, LiveVox, Inc. adds, “Compounding the challenge of the CFPB, 2015 and 2016 has seen courts further extend vicarious liability to encompass the TCPA. This is particularly concerning since the July 10th FCC Declaratory Ruling already expanded TCPA exposure. What are the top regulatory trends placing banks at risk this year and how can they adapt their agency management practices to minimize exposure and control audit costs? I am excited to be able to join legal experts who work every day with fellow business leaders to answer these questions and develop strategies to address these challenges while understanding the need to maintain performance levels.”

The Consumer Bankers Association (CBA) is the trade association for today’s leaders in retail banking – banking services geared toward consumers and small businesses. The nation’s largest financial institutions, as well as many regional banks, are CBA corporate members, collectively holding two-thirds of the industry’s total assets. CBA’s mission is to preserve and promote the retail banking industry as it strives to fulfill the financial needs of the American consumer and small business.

Join legal and operations experts as they provide crucial and practical insight on the latest regulatory trends, and how some are cost-effectively adapting their agency management strategies in response.

About the event:

  • Title: When Agency Actions Become Your Responsibility and How You Can Adapt your Vendor Management Approach – Insight from a CFPB and TCPA Legal Expert and Operations Veterans
  • Attendees will learn:
    • How the latest TCPA and CFPB trends are impacting bank/vendor relationships
    • Latest on “vicarious liability” and how you can minimize your risk
    • Key aspects driving current audit costs and how to reduce them
  • Date/Time: Friday, May 20th at 11am PT / 2pm ET
  • Panelists:
    • David Kaminski, Partner, Carlson & Messer
    • Mark Mallah, General Counsel, LiveVox, Inc.
    • Dusty Whitesell, Chief Evangelist, LiveVox, Inc.
  • Register Here
    • Webinar is free for CBA members, $95 or non-members. LiveVox is offering a limited number of discount codes; click here to receive one.

About LiveVox, Inc.

LiveVox is a leading provider of cloud contact center solutions for enterprise operations.  Through a patented PCI-certified cloud platform and redundant IP/MPLS mesh, it delivers true multi-tenant, highly scalable and burstable contact center solutions such as ACD, dialer, IVR, centralized call recording, business analytics and compliance suite. LiveVox enables fast deployment of contact center solutions from the cloud, while offering customers full control to manage their day-to-day business requirements in a cost-efficient way. For more information, visit http://www.livevox.com.

About Consumer Bank Association:

The Consumer Bankers Association (CBA) is the trade association for today’s leaders in retail banking – banking services geared toward consumers and small businesses. The nation’s largest financial institutions, as well as many regional banks, are CBA corporate members, collectively holding two-thirds of the industry’s total assets. CBA’s mission is to preserve and promote the retail banking industry as it strives to fulfill the financial needs of the American consumer and small business.

The Consumer Bankers Association is the recognized voice on retail banking issues in the nation’s capital. Founded in 1919, CBA provides leadership, education, research and federal representation on retail banking issues. For more information, please contact Maggie Seidel, mseidel@consumerbankers.com, (571) 447-0197 or visit www.consumerbankers.com.



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