News
LiveVox Receives Customer Inter@ction Solutions® Magazine’s 2006 Product of the Year Award
LiveVox Voice Portal™ Honored for Outstanding Innovation
SAN FRANCISCO, CA and FT LAUDERDALE, FL (January 24, 2007) — LiveVox™, a hosted voice portal company, announced today that the LiveVox Voice Portal™ has received a 2006 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Inter@ction Solutions® magazine (www.cismag.com). Customer Inter@ction Solutions has been the leading publication covering CRM, call centers and teleservices since 1982.
The LiveVox Voice Portal is the only tailored on-demand contact center solution that fully integrates self service/inbound contact, outbound contact voice applications and ACD (Automatic Call Distribution), with a superior level of account reporting and analysis. The reporting and analysis feature analyzes the contact center’s business needs and process flow, while identifying agent availability and individual agent capabilities.
“This award recognizes the value that a next generation voice application solution brings to the market,” said Louis Summe, CEO of LiveVox. “This important industry recognition underscores LiveVox’s true differentiators. No other voice portal provider can offer a truly tailored voice portal platform, with the same level of flexibility, quality and ROI that the LiveVox Voice Portal guarantees.”
“Customer Inter@ction Solutions is proud to bestow LiveVox with a 2006 Product of the Year Award. Each year, Customer Inter@ction Solutions magazine recognizes companies that have demonstrated excellence in technological advancement and application refinements,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Inter@ction Solutions. “LiveVox has proven they are committed to quality and excellence in solutions that benefit the customer experience as well as ROI for the companies that use them. I am pleased to honor their hard work and accomplishments and look forward to more innovative solutions from them in the future.”
The Product of the Year Award winners for 2006 will be featured in the January and February 2006 issues of Customer Inter@ction Solutions magazine. For more information about the 2006 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.
About TMC
Technology Marketing Corporation (TMC) publishes four print publications: Customer Interaction Solutions, INTERNET TELEPHONY, SIP Magazine and IMS Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 2,600 sites in the world by alexa.com*, TMCnet serves more than one million unique visitors each month. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, The VoIP Developer Conference, VoIP Demo, IMS Expo and Call Center 2.0 Conference. TMCnet.com publishes more than 15 topical online newsletters. For more information about TMC, visit www.tmcnet.com. (*alexa.com is an amazon.com company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.)
