News
LiveVox Announces Voice Portal 3.0; Ushers in Fundamental Business Change in Call Center Management and Automation
Voice Portal 3.0 is the Industry’s First On-Demand, VoIP-Based Solution to Replicate and Extend Key Features and Functions of the Dialer and Significantly Reduce TCO
SAN FRANCISCO, CA — (November 19, 2007) — LiveVox™, an on-demand voice portal company delivering robust outbound, inbound and automated call distribution voice applications for the billing and collections industry, today announced LiveVox Voice Portal 3.0, the first on-demand call center platform that emulates and extends the functionality of the dialer, enabling customers to transition off of their dialers and seamlessly move to a true VoIP-based environment.
LiveVox Voice Portal 3.0 is the industry’s first complete, integrated hosted-dialing solution that allows companies to use multiple engagement models to reach customers using a single platform. It supports the simplest form of outreach, automated voice messaging. Now, with Voice Portal 3.0, it also allows companies to replicate all the key features of traditional premised-based dialers, providing a path to replace that equipment with a hosted solution that offers unlimited call capacity unimaginable using other dialing solutions. Also available for the first time in the market is a new Quick Connect feature which allows companies to connect the call with the agent prior to connecting with the customer, eliminating lengthy pregnant pauses associated with dialer-generated calls that often result in high abandon rates.
Using LiveVox’s Agent Registration and Multi-Site Management features, managers can now more easily set goals, manage and measure agent productivity and better manage multi-site activity to plan and execute campaigns across locations, regardless of physical constraints. The solution is also the first that enables users to put a strategy in place to phase out costly legacy hardware and usher in an on-demand voice application platform. Users can expect measurable benefits including seamless integration, lower IT support, integrated applications, unlimited capacity, tailored applications, lower WAN equipment requirements and the lowest total cost of ownership. Voice Portal 3.0 includes the following new features and functionalities:
“Traditional, premise-based dialers created significant limitations to productivity and capabilities, while costing organizations hundreds of thousands to millions of dollars to purchase, upgrade, integrate and support,” said Louis Summe, CEO of LiveVox. “LiveVox is excited to introduce a platform that will challenge management to think differently about how they run their businesses, how they set and accomplish their goals and how they motivate, allocate and manage their agent workforce. With LiveVox Voice Portal 3.0, we are asking organizations to essentially ‘upgrade’ their expectations and their business performance by using this new generation of technology that offers a clear path to VoIP adoption at the lowest total cost of ownership.”
Availability
Voice Portal 3.0 is available immediately.
About LiveVox
LiveVox is the industry's first contact center carrier delivering on-demand outbound, inbound and automated call distribution voice solutions. The Company provides the highest quality, IP-based voice applications at the lowest total cost of ownership in the marketplace today. By eliminating the cost and reliability barriers to VoIP adoption, LiveVox helps more than 60 customers in the collections and billings and call center industries quickly deploy their VoIP infrastructures without the need for complex IT integrations or additional hardware. LiveVox is headquartered in San Francisco, Calif. For more information, visit www.livevox.com.
Contacts:
Lisa Astor or Kim McCrossen
PAN Communications
978-474-1900
livevox@pancomm.com
