News
Human Arc Eliminates Need For Traditional Hardware Cap-Ex Investment in the Call Center with LiveVox Voice Portal Solution
Leading Healthcare Reimbursement Provider Experiences Significant Cost Savings and Increased Productivity with LiveVox
SAN FRANCISCO—February 11, 2008—LiveVox, an on-demand voice portal company delivering robust outbound, inbound and automated call distribution voice applications for the billing and collections industry, today announced that its Voice Portal solution was selected as Human Arc’s hosted-dialer solution in place of purchasing a costly premise-based dialer.
Human Arc, a supplier of reimbursement recovery services to hospitals and revenue enhancement programs to health plans nationwide, was looking for an innovative outbound voice applications solution for its call centers. As its business is constantly evolving, Human Arc wanted a solution that would enable increased customization, flexibility and seamless integration all at an economical price and was looking to avoid the substantial costs of implementing a traditional premise-based solution. Human Arc chose LiveVox for its ability to meet its expectations at a fraction of the cost of a physical dialer.
Traditionally, most organizations employ a premise-based dialer to handle call flow and management in the contact center, often at costs exceeding millions of dollars. With these legacy systems, organizations are limited in the number of campaigns they can run, as well as restricted by overall capacity and physical boundaries. Using LiveVox’s on-demand SIP-based voice application, companies can simply run multi-site campaigns, increase agent pacing and productivity and eliminate the need to upgrade and maintain legacy dialers.
“For decades, organizations were held hostage by their dialers; there were few alternatives to premise-based solutions, and the overall cost of the dialer itself was often a massive financial strain on an organization,” said Louis Summe, CEO of LiveVox. “By introducing an on-demand application with unlimited capacity that exactly replicates the functionality of the dialer, LiveVox is enabling organizations to break free from their dialers and not only change the way they run their call centers, but the way they run their businesses.”
“We are pleased with our decision to partner with LiveVox for the sense of spirit of innovation and collaboration the Company has employed with us,” said Sheldon Pratt, Director Disproportionate Share Services at Human Arc. “LiveVox is eager to develop innovative products that constantly meet our evolving needs, while at the same time, delivering these products at a lower cost than anything we’ve seen on the market. Since we deployed LiveVox Voice Portal 3.0, we went from an average of 4.5 surveys to 5.5 surveys completed, per agent, per hour. This has had a significant impact on our bottom line—increasing agent productivity by 22%.”
“At the end of the day, our goal as a Company is to not only sell technology products, but also change the way the industry thinks about its legacy technologies,” Summe continued. “LiveVox is helping companies understand that there are affordable alternatives available that not only reduce costs, but also enhance the way they do business every day.”
About LiveVox
LiveVox is the industry's first provider to deliver on-demand outbound, inbound and automated call distribution voice solutions. The Company provides the highest quality, IP-based voice applications at the lowest total cost of ownership in the marketplace today. By eliminating the cost and reliability barriers to VoIP adoption, LiveVox helps more than 60 customers in the collections and billings and call center industries quickly deploy their VoIP infrastructures without the need for complex IT integrations or additional hardware. LiveVox is headquartered in San Francisco, Calif. For more information, visit www.livevox.com.
About HumanArc
Established in 1984, Cleveland, Ohio-based Human Arc employs hundreds of professionals across many states to serve hospitals and healthcare systems with reimbursement augmentation services including the Eligibility Enrollment Servicesm, Disproportionate Share Servicessm, Receivables Management Servicessm, Denial Management Solutionssm and Claims Management Servicesm.
The company also provides innovative revenue enhancement solutions to managed care health insurers, including specialized PremiumAssistsm Dual Eligibility and Part D Solutionssm Services to Medicare Advantage, prescription drug and special needs health plans, as well as Best Benefitssm Supplemental Security Income enrollment assistance to qualified Medicaid plan members.
One of its area's fastest growing privately held companies, Human Arc helps clients optimize their fiscal health in the marketplace while improving healthcare access. For more on Human Arc, please visit the company’s web site, www.humanarc.com.
Contacts:
Lisa Astor or Kim McCrossen
PAN Communications
978-474-1900
livevox@pancomm.com
Mary Jayne Reedy
Human Arc
216-431-5200
mreedy@humanarc.com
