LiveVox - The Industry's First Integrated, Hosted Dialing Solution

Effectiveness

Securing contacts is crucial, but in a tough collection environment, getting the most possible value from each contact is as important. LiveVox is known for more than speed. We add precision to every campaign.

With a fully integrated ACD at its core, LiveVox lets you take control over your most valuable calls. LiveVox enables true blended campaigns and combines that with dynamic skills-based routing — without expensive dialer licenses. Using web-based GUI management tools, you can create campaigns that change as quickly as your business needs.

With hardware, the expense of blended licenses and complex, time-consuming integrations has made this level of control all but impossible.

Key features to enhance campaign effectiveness:

Agent Desktop – the LiveVox integrated ACD platform controls routing, pacing and reporting
Call Blending – eliminate the peaks and valleys of inbound volumes and exact control over who receives your most valuable calls—without license constraints
Enterprise Skills-Based Routing – get the right account to the right agent at the right time. Easily configurable via web-based GUI for dynamic routing schemes
Contact Timing – customize specific dialing windows to maximize contacts
Integrated Payment Lines / IVR – quickly set up payment lines for agent-less campaigns