Multi-Site Deployment

Multi Site Deployment

LiveVox offers centralized deployment, management and control over the multi-site, multi-source contact center environments unparalleled by site-premised hardware solutions.

With GUI-based integration, global routing and blending schemes, and centralized reporting and call recording portals, clients are able to control technology deployment and campaign strategies across locations more rapidly and with minimal risk compared to site-premised contact center equipment.

Benefits:

  • Common integration point for the multi-site, multi-source center
  • Web-based deployment, routing & controls
  • Increase efficiency with true global workflows
  • Eliminate capacity procurement risks
  • Multi-site, multi-source TDM/VoIP consolidation and integration
  • Open migration path with minimal risk
  • Reduce deployment time frames
  • PCI compliant infrastructure simplifies global compliance, security and reliability

Features:

  • Multi-source, multi-shore workgoup creation and control on-demand
  • Management of onshore, offshore and at-home locations via the global ACD
  • CRM and file transfer integration via GUI
  • Centralized reporting portal across locations
  • On Demand Wide Area Network Creation
  • Sub-second offshore-to-onshore Agent-To-Agent “warm” transfers
  • On demand provisioning of At-Home agent workstations
  • Custom CTI integration


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