Hosted VoIP Dialer Architecture
An innovative, all-in-one communications platform for an on-demand world
The LiveVox VoIP Dialer is a first for the contact center world as an on-demand solution, architected from the ground up to leverage VoIP and SIP. It integrates all voice applications (Outbound, Inbound, ACD) into a single platform and provides the telecom transport to deliver calls worldwide. All this delivered at the lowest total cost of ownership in the marketplace.
Clear, Simple Path to VoIP
LiveVox presents a clear path to VoIP deployment, eliminating many barriers that hamper adoption. The hosted architecture easily layers on top of existing systems for rapid deployment. The underlying technology provides flexibility to eliminate premise-based dialers, IVRs and ACDs over time, on your schedule, as your demand requires, unlike competing architectures.
SIP-based network services enable LiveVox to eliminate the difficulty of connecting to the PSTN and allow enterprises to rethink WAN strategies. LiveVox’s embedded hosted, location-independent ACD routes voice traffic globally and eliminates the need for media gateways. Outbound dialing from the network can significantly reduce WAN capacity requirements. The architecture also delivers unlimited capacity, never possible using legacy dialer systems.
We are confident once you experience the savings, increased capacity, enhanced productivity and flexibility for growth, the path to VoIP is more easily traveled with LiveVox.
The Traditional Approach
Unshackle yourself from expensive premise systems
Benefits:
