TMC editor Highlights LiveVox achievements in 2011

In a TMCnet.com article yesterday, Managing Editor Juliana Kenny discussed what feature developments in 2011 helped LiveVox earn their Customer Interaction Solution magazine’s 2011 Product of the Year Award.

Over the past year, LiveVox has helped further the impact of Cloud by improving the efficiency and flexibility of contact center operations – specifically surrounding predictive dialing compliance and technology migration.

In 2011, LiveVox integrated PBX functionality into its predictive dialer/ACD. This enables contact centers to migrate to VoIP /MPLS and leverage cloud technology without on-site switching.

LiveVox also used significant development resources to deliver features that help contact centers manage compliance. These features include Account Penetration Settings and Click-to-Call Manual Dialing as part of their overall Compliance Suite.

Account Penetration Settings enable contact centers to configure the number of times an account or number is dialed during a specified period while Click-to Call Manual Dialing segregates cell phone numbers from predictive campaigns and allows agents to manually intervene in the decision to skip or call these numbers.

“By implementing these new features,” Kenny wrote, “LiveVox effectively improves call routing, simplifies contact center networking and reduces hardware expenses for contact centers”.

To read more, click here.

Other recent awards include American Teleservices Associaton’s Technovation award and Frost and Sullivan’s “Best Brand”.