VoIP Dialer 4.0
An all-in-one, VoIP-based, on-demand, integrated voice applications platform
LiveVox designed its next gen hosted dialing platform to provide you with a better, more productive solution for managing voice communications with your customers.
By delivering outbound dialing, inbound self-service and Automated Call Distribution (ACD) as hosted services, LiveVox allows you to manage all customer calls through one, integrated platform and eliminates the constraints and costs imposed by legacy, premise-based dialers, IVRs and ACDs.
Multi-site Management helps you view and manage all your resources — domestic, offshore, home-based or outsourced agents — from a single console. This allows you to allocate resources “virtually” to campaigns regardless of where they are physically located.
LiveVox’s Agent Registration enables you to know every agent’s status and productivity level in your system. This results in improved outbound call pacing, reduced caller hold time and greatly increased agent productivity due to increased accountability.
In addition, with unlimited call capacity, you can increase the rate of outbound calls per agent, resulting in more right party connects. Or you can run high volume campaigns, such as number scrub and first pass campaigns — something not affordable with legacy dialers.
Today, LiveVox’s Hosted Dialer 4.0 offers you the flexibility to migrate away from legacy dialers, IVRs and ACDs. But you control how and when. If you were thinking of buying more dialer licenses to increase capacity, think instead of adding LiveVox’s hosted dialing solution. It can complement your current dialer in the short term without disruptions or replacements. Over time, migrate away from your dialers and save all the expense of maintaining those systems.
Simplify your world.
Spend your energy improving operations and increasing collections. And spend less money to connect with your debtors. Eliminate your dependence on legacy systems that restrict your performance. Eliminate capital expenditures.
One integrated system. On-demand so you only pay for the minutes you use. Tailored to meet your business unique needs. And delivered at the lowest total cost of ownership of any premise-based or hosted solution in the marketplace today.
Features
Back to Top
