FAQ’s

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VoIP Cloud (5)

What is Cloud Capacity Provisioning?

Cloud capacity provisioning refers to the ability to allocate technology on demand – regardless of location or amount. The LiveVox Private VoIP Cloud  is able to support cloud capacity provisioning by bursting at all layers of the technology stack (network, platform and applications) simultaneously and in real time. This allows contact centers to be truly elastic and solve historic capacity forecasting  headaches ranging from seasonality to day to day fluctuations.  Find out why you should adopt an Elastic Call Center Model.



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        What are the Three Foundations of the Cloud Contact Center?

        A true Cloud Contact Center should be able to support Multi-Tenancy, Distributed Pool Architecture  and IP/MPLS Connections. Combined, these core capabilities empower clients to leverage cloud features such as cloud capacity provisioning, cloud-switching, real-time scale and sub-second voice & data transfers – regardless of location or business silo. To learn more, click here.



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              Is the Cloud Secure?

              The cloud can offer clients more security than traditional legacy hardware if the proper steps are taken by the cloud provider. These steps include a secure centralized location of data, eliminating single points of failure, and PCI-DSS certification. To learn more, click here.



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                    What is the LiveVox Private VoIP Cloud?

                    The LiveVox Private VoIP Cloud™ leverages a multi-carrier IP/MPLS mesh to deliver voice/data to contact centers. By using carrier MPLS, LiveVox is able to deliver a more secure and scalable solution fully from the cloud. Because LiveVox resides on the carrier backbone, QoS is monitored and ensured.  With this foundation LiveVox is able to deliver a full suite of cloud contact center applications such as ACD, predictive dialer, IVR, and call recording.



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                          What is Cloud-Based Switching?

                          Cloud-based switching moves switching and routing from the premise fully into the network. This enables contact centers to transfer voice & data – regardless of location or business silo, simplify enterprise-wide skills-based routing and eliminate agent routing headaches. The result for the client is the ability to increase service levels by improving first agent contact rates. To learn more click here.



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