Webinars

Practical Approaches to Preparing for the CFPB

How to Avoid the 5 Most Commonly Overlooked, High Risk Factors While Improving Business Performance

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WEBINAR TOPICS:

  • Five Most Common Compliance Mistakes and How to Avoid Them
  • Things to Expect During a CFPB Examination
  • Best Practices on How to Invest in Compliance Preparation
  • Understanding the Key Trends in the Regulatory Environment
  • How Contact Centers are Leveraging Technology to Adapt

WHAT: (Webinar) “Practical Approaches to Preparing for the CFPB”

WHO:                               

  • Judy Hammond, President, Resource Management Services
  • Beverly Evancic, Vice President, Resource Management Services
  • John McNamara, Chief Marketing Officer, LiveVox, Inc. as Moderator

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Optimizing Speech Analytics Adoption

Join CallMiner, LiveVox and Accounts Receivable Management, Inc. operations and technology executives as they share a path to bypass integration hurdles and implement speech analytics to improve operations and compliance across the enterprise.

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WEBINAR TOPICS:

  • Utilizing Centralized Call Recording to address integration challenges
  • Leveraging 100% call recording to maximize speech analytics initiatives
  • Transforming voice data into usable analytics across all operations
  • Practical uses of speech analytics to improve compliance and operations
  • Maximizing the LiveVox and CallMiner partnership for rapid deployment

WHO:

  • Steve Vaughan, Sr. Director Product Management – LiveVox, Inc.
  • Brandon House, Sr. Director, South East Sales – CallMiner
  • Joe Burch, Chief Operating Officer – Accounts Receivable Management
  • John McNamara, Chief Marketing Officer – LiveVox, Inc. as Moderator

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Take the Risk Out of Cloud Contact Centers with IP/MPLS

Join XO Communications, NCO Group & LiveVox to discuss how the Cloud solves 8 historic problems with contact center operations.

Contact center executives are being pushed to adopt cloud computing strategies. While there’s a lot of hype, the cloud has become the dominate trend in enterprise systems. The question becomes what are the real benefits and what is the right roadmap for adoption.

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Webinar Topics:

  • How to leverage MPLS as a path to the cloud
  • Solving network, security and redundancy challenges with cloud migration
  • How to solve operational challenges like seasonality, tech portability and call volume spikes
  • Solutions to IT challenges like integration, VoIP migration and obsolescence
  • How to spot cloud contenders and cloud pretenders

WHO:

  • Paul McGee, Director, Customer Contact Management, NCO Group
  • Dan Toomey, Sr. Mgr. Product Mgmt. – WAN & Security Solutions, XO Communications
  • Steve Vaughan, Sr. Director Product Mgmt, LiveVox
  • John McNamara, Chief Marketing Officer, LiveVox, as Moderator



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