White Papers

Are You Tracking the Right KPIs

Are You Tracking the Right KPIs? Get the data needed to power more efficient and effective dialer campaigns

Download: Are You Tracking the Right KPIs (.PDF 0.28 MB)

 

Leveraging Call Blending Made Easy

Solving the Blended Challenge. Controlling your highest value calls to maximize returns.

Download: Leveraging Call Blending Made Easy (.PDF 0.38 MB)

 

Gone With a Whisper

Gone with a Whisper: How hosted ACD technology drastically reduces abandoned calls.

Download: Gone With a Whisper (.PDF 0.29 MB)

 

The Cost Efficiency of Cloud

How IP/MPLS Redefines the Economics of Contact Technology in the Call Center

Download: The Cost Efficiency of Cloud (.PDF 0.54 MB)

 

LiveVox Case Study Self Service

LiveVox Case Study Self Service

Download: LiveVox Case Study Self Service (.PDF 0.1 MB)

 

Solve the Contact Center Integration Dilemma

Integration comes up early in any conversation about buying contact center technology. Integration is a headache, a quagmire, a web, or even quicksand. This paper makes a bold statement: Integration is actually simplified and improved in the cloud.

Download: Solve the Contact Center Integration Dilemma (.PDF 2.92 MB)

 

Take the Migraine out of VoIP Migration

The Turnkey, Hardware-Free, No-Downtime Path To Secure VoIP.

Download: Take the Migraine out of VoIP Migration (.PDF 0.23 MB)

 

LiveVox Case Study Bursting

LiveVox Case Study Bursting

Download: LiveVox Case Study Bursting (.PDF 0.11 MB)

 

Solving Historic Capacity Challenges

Learn how contact centers solve historic capacity and cost challenges such as Seasonality with Cloud.

Download: Solving Historic Capacity Challenges (.PDF 0.37 MB)

 

Unlocking Multi-Site Synergies

Learn how Cloud Switching enables multi-site operational synergy through Virtual Agent Queues with Sub-Second Warm Transfers

Download: Unlocking Multi-Site Synergies (.PDF 0.79 MB)