Hosted VoIP Dialer Features & Benefits
LiveVox is transforming the way you run your business. We’re doing it by innovating, changing the approach. Using industry standards to simplify how technology is packaged and deployed. Providing a platform that breaks down artificial barriers and provides a path to rethink your strategy.
Here’s how the LiveVox VoIP Dialer is different:
Integrated Capabilities
Most hosted-dialing systems provide only outbound calling features like automated messaging capabilities and rely on premise-based dialers, IVRs and ACDs to deliver a complete solution. This puts the burden on you to buy, integrate and maintain these disparate systems.
LiveVox eliminates this complexity by developing a single, integrated platform in a hosted solution. A single application environment means it’s easier to execute both outbound and inbound campaigns. Call pacing can be optimized for improved agent productivity, lower hold times and fewer abandoned calls.
Agent Desktop
LiveVox’s Agent Desktop feature tracks availability of each agent giving management complete visibility to the status and productivity of every resource working around the globe, including those with third-party outsourcing partners. No other hosted dialing solution provides this visibility.
Knowing precisely which agents are available allows the system to optimize call pacing. That means agents spend more time speaking with a right party. And it means callers spend less time on hold.
Replicates Hard Dialer Functions
LiveVox offers the first hosted dialing solution to replicate the key features of premise dialers. This changes everything.
First, you can deploy the LiveVox VoIP Dialer to add capacity and augment your current dialing system. No need to buy costly dialer licenses and additional voice boards. Second, you get unlimited call capacity. Increase agent productivity by cranking up call volumes and driving more right party connects.
The results are immediate.
Third, you can start to move off of the premise equipment. No rush, but it’s time to plan ahead and assess the savings available when you no longer must buy equipment, licenses and or annual support for hardware-based systems.
Lowest Cost Solution
LiveVox is the lowest cost solution. Period. Compare us with the cost of premise-based or hosted solutions. You get more with LiveVox – integrated capabilities, innovative features, unlimited capacity – and you get it for less. With no upfront costs or long-term contracts, you pay for the minutes you use.
How can we do this? We’ve taken a different approach. We architected our solution from the ground up to eliminate unnecessary hardware, like voice boards, that add unnecessary cost and create capacity bottlenecks. We’ve leveraged internet/voice standards and development practices to streamline the design. This has allowed us to offer an integrated solution that includes voice transport.
Here are additional features of the Hosted VoIP Dialer that drive results for LiveVox clients:
Intelligent Queuing
Rapid Applications Development Environment
Reporting and Analytics
