Integrated Dialer, ACD, IVR and Call Recording on a Burstable Cloud Platform

LiveVox delivers a new approach that fundamentally alters the way technology is deployed in the call center.

The Private VoIP Cloud has substantial capabilities that remove longstanding operational constraints for the multi-site, multi-shore contact center.

LiveVox delivers a highly scalable, feature-rich hosted ACD, Predictive Dialer, IVR, Call Recording and Business Analytics Suite from fully burstable carrier MPLS networks.

A patented, PCI compliant, SIP-based platform simplifies multi-site deployment and centralized control. With private networks utilizing VoIP dialer, ACD and IVR deployment can be more cost efficient and secure than hardware.

Predictive dialer technology hosted from the cloud delivers unmatched flexibility and productivity to contact centers. Predictive dialer campaigns require multiple variables changing in real time.

LiveVox delivers all outbound dialing modes without the limitations of site-premised licensing and telephony infrastructure. Outbound capacity scales as needed based on the type of list and the amount agents available in real time. Contact center agents can be combined into multi-site, multi-shore campaigns with seamless transfers among locations. Combine with integrated reporting, management and compliance tools, contact centers can continue to develop and refine strategies. Use robust web-based strategy and management tools to generate the best possible results from your campaigns.

• Maximizes agent talk time regardless of portfolio
• The right capacity always, never too much or too little
• Web-based management improves campaign effectiveness
• Shrinks deployments up to 90%
• Enables multi-site/multi-source integration & control
• Business analytics to optimize campaign results
• Learn more about LiveVox's hosted predictive dialer benefits...

The LiveVox cloud platform combines a multi-carrier IP/MPLS mesh with highly-scalable, multi-tenant contact center applications. The private aspect of the cloud speaks to the completion of more carrier MPLS interops than any other hosted provider. This combined with our PCI-certification and distributed pooled architecture delivers security and reliability.

The fully burstable solution and centralized cloud switching has been built from the ground up for near infinite scalability, rapid deployment and seamless consumer transfers with complete geographic independence. LiveVox delivers centralized implementation, management and control while delivering security and redundancy unsurpassed by legacy hardware solutions.

• Solution to contact center seasonality and project variability
• Ensures optimal licenses and technology across locations
• True global load balancing through network-layer, real-time presence and routing
• Simplified multi-site security; eliminate single points of failure
• Faster deployment across sites; easier central change management
• Learn more about Private VoIP Cloud...

The LiveVox Cloud includes a flexible compliance suite so contact centers can customize and manage outbound campaigns to their own legal and client mandates, even as requirements change over time. Users are now able to streamline compliance across all their contact centers while simultaneously customizing specific campaigns. Key compliance features include:

• PCI certified third-party audited infrastructure
• Multiple cell phone contact options
• Account penetration settings 
• State dialing configuration GUI
• Integrated call recording
• Manual dialing curfews
• Real-time agent monitoring & reporting
• Cell phone scrubs by campaign
• National DNC (Do-Not-Call) list scrubs