Applications Overview
LiveVox has integrated the core contact components such as ACD, IVR, automated dialer, call recording and reporting/business analytics tools onto a single, unified cloud platform. This enables LiveVox to deliver a more flexible, seamless service to our contact center clients, regardless of their number of locations, agents, or existing technology infrastructure.
Our patented platform enables LiveVox to deliver:
- Eliminate Cap Ex and reduce operating expenses
- Shrink deployment timeframes up to 95%
- Increase agent talk-time approximately 30%-50% over traditional hardware
- Simplify compliance, security, and reliability
- Maintain centralized deployment, management and control over the multi-site contact center environment
Benefits of integrated applications
- No more integration headaches
- Faster deployments; more flexible campaigns
- Enterprise blending, routing and control simplified
- Enables multi-site, multi-source consolidation and integration
- Provides a migration path that reduces development and capacity-procurement risk
Click below for more information on LiveVox contact application components.
