LiveVox has integrated the core contact components such as ACD, IVR, automated dialer, call recording and reporting/business analytics tools onto a single, unified cloud platform. This enables LiveVox to deliver more flexible, seamless service to our contact center clients, regardless of their number of locations, agents, or existing technology infrastructure.
Our patented platform enables LiveVox to:
- Eliminate Cap Ex and reduce operating expenses
- Shrink deployment timeframes up to 95%
- Increase agent talk-time approximately 30%-50% over traditional hardware
- Simplify compliance, security, and reliability
- Maintain centralized deployment, management and control over the multi-site contact center environment
Benefits of Integrated Applications:
- No more integration headaches
- Faster deployments; more flexible campaigns
- Enterprise blending, routing and control simplified
- Enables multi-site, multi-source consolidation and integration
- Provides a migration path that reduces development and capacity-procurement risk
Click below for more information on LiveVox contact application components.