ACD

ACD

Core to the LiveVox platform is the integrated global ACD. Linking multi-source workgroups together on demand, the LiveVox ACD drives pacing, routing and reporting across the enterprise – regardless of the number of sites or locations of your agents.

Combined with multi-site deployment and sub-second global transfers, LiveVox simplifies enterprise-wide call blending and skills-based routing to increase the efficiency of your agents and the effectiveness of your campaigns.

Benefits:

  • Enterprise routing & blending for agent efficiency and campaign effectiveness
  • Global visibility, reporting & control
  • Reduce hold times and dropped calls

Features of the LiveVox ACD Include:

  • Integrated with LiveVox predictive dialer and IVR and call recording applications
  • Inbound call blending on all stations
  • Global skills-based routing simplified
  • Custom Screen Pop implementation
  • Sub-second global agent-to-agent warm transfers
  • Real-time remote call monitoring and coaching
  • Unlimited agent and manager stations
  • Granular agent-level productivity stats in real time


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