ACD

Core to the LiveVox platform is the integrated global ACD. Linking multi-source workgroups together on demand, the LiveVox ACD drives pacing, routing and reporting across the enterprise – regardless of the number of sites or locations of your agents.

Combined with multi-site deployment and sub-second global transfers, LiveVox simplifies enterprise-wide call blending and skills-based routing to increase the efficiency of your agents and the effectiveness of your campaigns.

Benefits:

• Enterprise routing & blending for agent efficiency and campaign effectiveness
• Global visibility, reporting & control
• Reduce hold times and dropped calls

Features of the LiveVox ACD include:

• Integrated with LiveVox hosted predictive dialer and IVR and call recording applications
• Inbound call blending on all stations
• Global skills-based routing simplified
• Custom Screen Pop implementation
• Sub-second global agent-to-agent warm transfers
• Real-time remote call monitoring and coaching
• Unlimited agent and manager stations
• Granular agent-level productivity stats in real time