Core to the LiveVox platform is the integrated global ACD. Linking multi-source workgroups together on demand, the LiveVox ACD drives pacing, routing and reporting across the enterprise – regardless of the number of sites or locations of your agents.
Combined with multi-site deployment and sub-second global transfers, LiveVox simplifies enterprise-wide call blending and skills-based routing to increase the efficiency of your agents and the effectiveness of your campaigns.
- Enterprise routing & blending for agent efficiency and campaign effectiveness
- Global visibility, reporting & control
- Reduce hold times and dropped calls
Features of the LiveVox ACD Include:
- Integrated with LiveVox predictive dialer and IVR and call recording applications
- Inbound call blending on all stations
- Global skills-based routing simplified
- Custom Screen Pop implementation
- Sub-second global agent-to-agent warm transfers
- Real-time remote call monitoring and coaching
- Unlimited agent and manager stations
- Granular agent-level productivity stats in real time