Call Recording

LiveVox has integrated a call recording application into its contact center platform for your training and compliance needs. LiveVox is able to record 100% of all outbound or inbound calls without the need to purchase an expensive third-party recording application.

LiveVox delivers secure storage and flexible retrieval options allowing contact centers to have quick and precise access to each recording.

Benefits:

• Record all calls without buying a third-party system
• Dynamic search and retrieval
• Web-portal access; listen to calls in any popular media player

Features:

• 100% Call Recording (predictive, manual and inbound calls)
• Search recordings by customizable parameters (location, agent, disposition)
• Remote real-time call monitor/coach / barge
• Auditor access with role-based security
• Secure storage and recording transfers