LiveVox has integrated a call recording application into its contact center platform for your training and compliance needs. LiveVox is able to record 100% of all outbound or inbound calls without the need to purchase an expensive third-party recording application.
LiveVox delivers secure storage and flexible retrieval options allowing contact centers to have quick and precise access to each recording.
- Record all calls without buying a third-party system
- Dynamic search and retrieval
- Web-portal access; listen to calls in any popular media player
- 100% Call Recording (predictive, manual and inbound calls)
- Search recordings by customizable parameters (location, agent, disposition)
- Remote real-time call monitor/coach / barge
- Auditor access with role-based security
- Secure storage and recording transfers