Call Recording

LiveVox has integrated a call recording application into its contact center platform for your training and compliance needs. LiveVox is able to record 100% of all outbound and inbound calls without the need to purchase an expensive third-party recording application.

LiveVox delivers secure storage and flexible retrieval options allowing contact centers to have quick and precise access to each recording.

Benefits:

  • Record all calls without buying a third-party system
  • Dynamic search and retrieval
  • Web-portal access; listen to calls on any popular media player

Features:

  • 100% Call Recording (predictive, manual and inbound calls)
  • Search recordings by customizable parameters (location, agent, disposition)
  • Remote real-time call monitor/coach/barge
  • Auditor access with role-based security
  • Secure storage and recording transfers


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