The pattern across industries is for regulations to increase, not lessen, and the cost of compliance has never been greater.
LiveVox’s cloud platform provides automatic access to the latest compliance tools to help businesses optimize the trade-off between risk and efficiency for each business requirement. Users are able to streamline compliance across all of their contact centers while simultaneously customizing specific campaigns. LiveVox enables the fundamental ability to centralize and standardize multi-site operations in order to obtain the comprehensive control and visibility needed to effectively mitigate risk across the entire enterprise.
The LiveVox Compliance Suite enables contact centers to mitigate risk with respect to various statutes and standards such as the FDCPA, TCPA, PCI DSS and FCRA.
- Simplify multi-site compliance and controls
- Table-based contact compliance features customized via GUI
- Flexible platform adapts even as regulations change
Key Compliance Features Include:
- Four Clouds – a TCPA risk mitigation suite
- 100% Call recording
- PCI compliant; third-party audited infrastructure
- End-to-end PCI compliant payment lines
- Centralized Call Recording
- Phone Lock for Manual Dials
- Click-to-call manual dialing for cell phones
- Over-Dialing Protection
- State dialing configuration GUI
- Manual dialing curfews
- Real-time agent monitoring & reporting
- DNC (Do-Not-Call) option