Hosted Predictive Dialer Benefits
While hosted contact tools have been used on a supplementary basis for some time, advancements in cloud computing technology and IP carrier infrastructure have resulted in powerful benefits for multi-site, multi-shore contact centers transiting to the right hosted predictive dialers, ACDs and IVRs.
Call centers whether in-house or outsource-service providers operate in cost conscious manners. They are typically forced to thread the needle to enable change. The questions for any new technology, hardware or hosted, should be the following:
- Can I implement this with minimal stress on in-house resources?
- Is it secure?
- Is it scalable?
- Is it resource neutral?
- Is it immediately deployable?
LiveVox answers these questions by delivering the following:
Cost efficiency – Eliminate maintenance, seat licenses, support and professional services. Carrier MPLS integration and cloud deliver enable LiveVox to compete on an operating cost v/s operating cost basis with hardware.
Faster deployment – Hosted predictive dialers and ACDs are quicker to deploy, enabling contact centers to more rapidly receive the benefits of technology without burning precious internal resources and time bringing new tools online.
Simplified integration – LiveVox is architected to link into virtually any host system, hardware or carrier network. Proprietary voice and hardware integrations increase expense and hinder the ability to adapt campaigns and strategies. LiveVox facilitates a path to reduce development risk.
Increased flexibility & scale – LiveVox enables contact centers to focus on business strategy and results, as opposed to working within or around constraints (such as seat licenses, professional services or telephony restrictions). Scale, be it blended agents, real-time call output or payment lines, is delivered across the global organization.
Global control – Cloud delivery enables the LiveVox ACD to pool inbound, outbound, or at-home agent groups can be combined into the same workgroups across geographies, even if these sites utilize disparate host systems, voice hardware or IP carriers. Reporting, recording, monitoring and strategy can be unified centrally or managed at sites around the world—all fully customizable and controlled.
A focus on security – Security and redundancy are concerns for any type of technology, hosted or hardware. LiveVox assists clients by delivering a PCI-compliant infrastructure, fully redundant at all levels.
Click here for more information on Applications such as the integrated Predictive Dialer, ACD and IVR, as well as features of the patented SIP Platform.
