Financial Services

Financial Services

LiveVox empowers the financial service sector with the flexibility, scale, and responsiveness needed for a changing business environment.

Higher delinquency rates, tighter credit, harder-to-reach consumers and myriad regulations require a solution that allows you to adjust and customize contact strategies, while leveraging existing agent and technology resources.

Manage Relationships. Increase Walletshare:

  • Customize contact strategies across company silos and financial services products
  • Notify consumers with timely account information and new program/product alerts
  • Gain insight on consumer preferences

More Efficient Campaigns:

  • Implement new strategies with rapid IVR configuration tools
  • Workgroup and campaign creation on-demand
  • Use seamlessly blended proactive communication to manage peaks and valleys of inbound call volume – without blended license costs
  • Sub-second “warm” transfers among agent groups

Maximize Current Resources:

  • Leverage a multi-source workforce via the Global ACD without geographic constraints
  • Maximize contact success with enterprise- wide skills-based routing, precise pacing and sub-second global call transfers
  • Centralized reporting, call recording and business analytics portals
  • Simplify global compliance, security and controls
  • Leverage IP/MPLS for ongoing cost efficiency

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