Security and Redundancy
The LiveVox platform delivers tools to simplify multi-site compliance, security and redundancy compared to the limitations and expense of site-premised hardware.
Built from the ground up with the redundancies and scale needed for the multi-site contact center environment, LiveVox is dedicated to industry leading policies and procedures to ensure the protection of your data and assist you with your compliance efforts.
- Simplifies multi-site PCI policies and procedures
- Increased system uptime
- Enhanced disaster recovery capabilities
- PCI compliant, third-party audited infrastructure
- Fully redundant, N+1 architecture
- Extensive use of identical network building blocks and load balancing
- Multi-carrier approach with dynamic failover
- Centralize role-based security with complete auditing & reporting
- Gigabit Ethernet LAN and WAN mesh to eliminate bottlenecks and single points of failure
- Documented change control policies
- Robust 24×7 monitoring
- Monthly third-party vulnerability audits