Security and Redundancy

Security and Redundancy

The LiveVox platform delivers tools to simplify multi-site compliance, security and redundancy compared to the limitations and expense of site-premised hardware.

Built from the ground up with the redundancies and scale needed for the multi-site contact center environment, LiveVox is dedicated to industry leading policies and procedures to ensure the protection of your data and assist you with your compliance efforts.

Benefits:

  • Simplifies multi-site PCI policies and procedures
  • Increased system uptime
  • Enhanced disaster recovery capabilities

Features:

  • PCI compliant, third-party audited infrastructure
  • Fully redundant, N+1 architecture
  • Extensive use of identical network building blocks and load balancing
  • Multi-carrier approach with dynamic failover
  • Centralize role-based security with complete auditing & reporting
  • Gigabit Ethernet LAN and WAN mesh to eliminate bottlenecks and single points of failure
  • Documented change control policies
  • Robust 24×7 monitoring
  • Monthly third-party vulnerability audits

 



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