Predictive Dialer Glossary
- Abandoned Call
- Account Penetration
- ACD (Automatic Call Distributer)
- Agent Desktop
- Agent Group / Agent Workgroup
- Agent VoIP
- ANI (Automatic Number Identification)
- API (Application Program Interface)
- Application
- Architecture
- Blended Agent
- Burstable
- Call Blending
- Capacity
- Carrier Redundancy
- CDR (Call Detail Recorder / Call Detail Report)
- Class A Data Center
- Cloud
- Coach/Barge
- Codec
- Configuration Manager
- Cost Efficiency
- CRM (Customer Relationship Management)
- CTI (Computer Telephony Integration)
- Dialer
- DID / DNIS (Direct Inward Dialing / Dialed Number Identification Service)
- DNC
- DS3
- DTMF (Dual Tone Multi-Frequency)
- Dynamic Preview
- Ethernet
- Fixed Costs
- Gateway
- GUI (Graphical User Interface)
- Hold Time
- Horizontal / Vertical Dialing
- Hosted Dialer
- Hunt Group
- Inbound Agent
- Internet Protocol (IP)
- IVR (Interactive Voice Response)
- Job Scheduler
- Latency
- Local Exchange
- Network Interflow
- NOC
- Outbound Agent
- Payment Line
- PCI DSS
- Pilot Program
- Platform
- Predictive Dialer
- Preview Dialing
- Professional Services
- Quick Connect
- REST
- Screen Pop
- SIP (Session Initiated Protocol)
- SIP trunking
- Skill
- Skills-Based Routing
- SOAP
- Sunk Cost
- T1
- TDM (Time-division multiplexing)
- Variable Costs
- VoIP
- VoIP Dialer
- VPN
- VXML
- Wait Time
- WAN (Wide Area Network)
- Web Services
- Workflow
- Wrap Up Mode
- WSDL
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